Introduction

At Bliss Mobile Car Wash, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

We may collect and process the following types of personal information:

• 2.1 Personal Identification Information: This includes your name, email address, phone number, and postal address, which you provide when booking our services.
• 2.2 Vehicle Information: Details about your vehicle, including make, model, registration number, and any specific cleaning requirements.
• 2.3 Payment Information: Credit/debit card details and other payment information processed through our secure payment gateway.
• 2.4 Usage Data: Information about how you use our website and services, including your IP address, browser type, pages visited, and the date and time of your visits.

3. How We Use Your Information
   Bliss Mobile Car Wash uses your information for the following purposes:

• 3.1 Service Provision: To provide you with our mobile car wash services, including scheduling appointments and processing payments.
• 3.2 Customer Communication: To communicate with you regarding your bookings, respond to your inquiries, and provide customer support.
• 3.3 Marketing: With your consent, we may use your information to send you promotional materials, newsletters, and updates about our services. You can opt-out of these communications at any time.
• 3.4 Website Improvement: To analyze usage data to improve our website, services, and customer experience.

4. Legal Basis for Processing Your Information
   We process your personal information based on the following legal grounds:

• 4.1 Consent: Where you have provided consent for us to process your personal information for specific purposes.
• 4.2 Contractual Necessity: When processing is necessary for the performance of a contract with you, such as providing our services.
• 4.3 Legal Obligation: When we are required to comply with applicable laws and regulations.

5. Sharing Your Information
   We may share your personal information with third parties in the following circumstances:

• 5.1 Service Providers: We may engage third-party service providers to assist with payment processing, marketing, and other operational functions. These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.
• 5.2 Legal Compliance: We may disclose your information if required by law or in response to valid legal requests from government authorities.
• 5.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction.

6. Data Security
   We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:

• 6.1 Encryption: Sensitive information, such as payment details, is transmitted using secure encryption technologies.
• 6.2 Access Controls: Access to your personal information is limited to authorized personnel who require it for their job functions.
• 6.3 Regular Security Assessments: We regularly review our security practices to ensure the protection of your information.

7. Data Retention
   We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your information is no longer needed, we will securely delete or anonymize it.
8. Your Rights
   You have the following rights regarding your personal information:

• 8.1 Access: You have the right to request a copy of the personal information we hold about you.
• 8.2 Rectification: You have the right to request correction of any inaccurate or incomplete information.
• 8.3 Erasure: You have the right to request the deletion of your personal information under certain circumstances.
• 8.4 Restriction: You have the right to request that we restrict the processing of your personal information.
• 8.5 Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
• 8.6 Objection: You have the right to object to the processing of your personal information based on legitimate interests.

To exercise any of these rights, please contact us using the information provided in Section 11.

9. Cookies and Tracking Technologies
   Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us understand how you interact with our website. The types of cookies we may use include:

• 9.1 Essential Cookies: These cookies are necessary for the operation of our website and enable you to navigate and use its features.
• 9.2 Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. This helps us improve our website’s functionality.
• 9.3 Functional Cookies: These cookies allow our website to remember choices you make (such as your username or language) and provide enhanced, more personalized features.
• 9.4 Targeting Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant adverts on other sites.

You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

10. Third-Party Websites
    Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
    Bliss Mobile Car Wash reserves the right to update or change this Privacy Policy at any time. We will notify you of any significant changes by posting the new Privacy Policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically for any updates.
12. Contact Information
    If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: info@blissmobilecarwash.com
• Phone: +441183140222
• Address: 6 Palmer Park Avenue, RG61DN, Reading

13. Complaints
    If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.